Our Privacy Commitment
100 Casino is committed to protecting the privacy and personal data security of all our members. This Privacy Policy outlines our data handling practices in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA). By using our platform, you agree to the terms set out in this Privacy Policy.
01 Introduction
100 Casino ("we", "platform", or "100 Casino") takes the responsibility of handling personal data seriously. This Privacy Policy applies to all users who browse our website at https://100casino.biz, register as a member, or use any of the services we offer.
As a platform serving players in Malaysia, we comply with the Malaysian Personal Data Protection Act 2010 (PDPA) and international best practices in data handling. We believe transparency is the foundation of trust — which is why this Privacy Policy is written in plain language, so you know exactly what happens to your data.
This Privacy Policy should be read together with Terms & Conditions of ours. Should there be any conflict between those documents, this Privacy Policy shall govern all matters relating to personal data.
02 Personal Data We Collect
To provide you with the best possible service, 100 Casino collects several categories of personal data. We only collect data that is strictly necessary for the stated purposes:
Identity & Account Data
Financial & Payment Data
Usage & Technical Data
| Data Category | Example | Mandatory / Optional |
|---|---|---|
| Personal Identity | Full name, date of birth, MyKad number | Mandatory (KYC) |
| Contact Information | Email address, phone number | Mandatory |
| Financial Data | Bank account, Touch 'n Go, GrabPay | Mandatory (for transactions) |
| Technical Data | IP address, cookies, session logs | Automatic |
| Communication Preferences | Promotional email preferences | Optional |
03 How We Collect Data
100 Casino collects your personal data through the following channels:
- Account Registration: Information you provided when registering at 100 Casino, including your name, email, phone number, and date of birth.
- Identity Verification (KYC): Documents you submit for verification purposes, such as copies of your MyKad, bank statements, or proof of address.
- Financial Transactions: Data recorded when you make a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX, Maybank2u, or CIMB Clicks, as well as during withdrawal processing.
- Platform Usage: Information collected automatically when you browse our website, including your IP address, device type, browser, and pages visited.
- Communication: Records of your correspondence with our customer support team via email, live chat, or other communication channels.
- Cookies & Similar Technologies: Data collected through cookies, pixels, and other tracking technologies while you use our platform.
04 How We Use Your Personal Data
We use collected personal data solely for legitimate and transparent purposes. The following are the primary purposes for which your data is used by 100 Casino:
- Account Management: Creating, verifying, and managing your member account, including the login and security processes.
- Transaction Processing: Processing deposits in Malaysian Ringgit (MYR) and withdrawals to your registered bank account or e-wallet.
- Legal Compliance (KYC/AML): To fulfil legal obligations, including identity verification and anti-money laundering compliance in accordance with Malaysian regulatory requirements.
- Platform Security: Detecting and preventing fraud, unauthorised access, and suspicious activity on your account.
- Service Improvement: Analysing usage patterns to improve your gaming experience, from slots to Live Casino and Sports Betting.
- Service Communications: Sending important notices relating to your account, security, or policy changes.
- Marketing (with consent): Sending promotional information, bonus offers, and updates on new games — only if you have opted in to receive them.
- Customer Support: Helping you resolve any issues or enquiries more efficiently and accurately.
Purpose Limitation Principle
100 Casino adheres to the principle of "purpose limitation" — your data will not be used for any purpose other than those stated above without your explicit consent.
05 Information Sharing & Disclosure
100 Casino does not sell, rent, or trade your personal data to any third party for their own marketing purposes. However, there are limited situations in which we may share your data:
- Payment Service Providers: Required information is shared with providers such as Touch 'n Go, GrabPay, Boost, DuitNow, and local Malaysian banks solely to process your transactions.
- Game Software Providers: Minimum technical data required is shared with gaming platform providers to ensure a smooth gaming experience.
- Statutory Authorities: We will disclose information to Malaysian authorities where required by law, court order, or official investigation.
- Technical Partners: Cloud services, cybersecurity, and infrastructure providers who have signed strict confidentiality agreements with us.
- Business Transfer: In the event of a business merger or acquisition, your data may be transferred — you will be notified in advance.
All third parties who receive your data are bound by contractual obligations to protect that information to a standard equal to or higher than this Privacy Policy.
06 Data Security & Technical Protection
100 Casino invests seriously in security infrastructure to ensure your personal data is always protected. The technical security measures we employ include:
- 256-bit SSL Encryption: All data transmitted between your browser and our servers is encrypted using the latest TLS/SSL protocols.
- Static Data Encryption: Sensitive data such as financial information and KYC documents are encrypted at rest within our database.
- Strict Access Controls: Only authorised personnel with a legitimate business need are permitted to access member personal data.
- 24/7 Monitoring: An automated threat detection system monitors our platform around the clock for any unusual activity.
- Regular Security Audits: Independent security assessments are conducted periodically by qualified third parties.
- Two-Factor Authentication (2FA): An additional security layer is available for member accounts to protect against unauthorised access.
Data Breach Notification
In the event of a data breach that may affect your personal information, 100 Casino will notify you within 72 hours of becoming aware of the incident, in line with industry best practices and the requirements of the relevant authorities.
07 Cookies & Tracking Technologies
Website 100 Casino uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website.
Types of Cookies We Use
- Essential Cookies: Required for core website functions such as login, game sessions, and security. Cannot be disabled.
- Performance Cookies: Collecting anonymised data on how visitors use our website to help us improve our services.
- Functional Cookies: Remembering your preferences such as language, location, and display settings to deliver a more personalised experience.
- Analytics Cookies: To help us understand platform usage patterns, including which games are most popular among Malaysian players.
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect platform functionality. For more information, refer to your browser's documentation.
08 Your Privacy Rights as a Player
As a member 100 Casino and individuals protected under Malaysia's PDPA, you have the following rights regarding your personal data:
Right of Access
You have the right to request a copy of the personal data we hold about you at any time.
Right to Rectification
You have the right to request the correction of any personal data that is inaccurate or incomplete.
Right to Erasure
You may request the deletion of your personal data, subject to our legal obligations.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time.
Right to Data Portability
You may request your data in a machine-readable format for transfer to another platform.
Right to Restriction
You may request that we restrict the processing of your data under certain lawful circumstances.
To exercise any of the above rights, please contact us at support@100casino.biz. We will respond to your request within 14 business days.
09 Data Retention & Deletion Period
100 Casino only retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required under Malaysian law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account information | For the duration of the active account | Service management |
| Transaction records (RM) | 7 years after the transaction | Legal & tax requirements |
| KYC Documents | 5 years after account closure | AML/KYC Compliance |
| Communication logs | 2 years | Support & Disputes |
| Analytics cookie data | 13 months | Performance analytics |
Once the specified retention period has elapsed, your personal data will be securely deleted or anonymised so that it can no longer be linked to you.
10 Links to External Websites
Website 100 Casino may contain links to third-party websites for reference purposes. Please note that once you leave our platform and navigate to an external site, our Privacy Policy no longer applies.
We are not responsible for the privacy practices or content of such third-party websites. We encourage you to read the Privacy Policy of every website you visit. The presence of a link to an external site does not mean 100 Casino endorses or supports the content of that site.
11 Changes to This Privacy Policy
100 Casino reserves the right to update or amend this Privacy Policy from time to time in response to changes in law, technology, or business practices. Any changes will be posted on this page with a new update date.
For material changes that may significantly affect your privacy rights, we will send a notice to your registered email address at least 14 days before the changes take effect. Continued use of the 100 Casino platform following such notice will be considered acceptance of the updated Privacy Policy.
12 Contact Us for Privacy Enquiries
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 100 Casino, please do not hesitate to contact us:
- Privacy Email: support@100casino.biz
- Email Subject: Please include "Privacy Inquiry" or "PDPA Request" in the subject line.
- Response Time: We are committed to responding to all privacy inquiries within 14 business days.
- Customer Support: 24 hours a day, 7 days a week in Bahasa Malaysia and English.
You also have the right to lodge a complaint with the Department of Personal Data Protection Malaysia if you believe your personal data has been processed in a manner that violates the PDPA.
Thank You for Your Trust
Your privacy is more than a legal obligation to us — it is the foundation of the trust you place in 100 Casino. We are committed to handling your data with integrity, transparency, and accountability at all times. Play with peace of mind, knowing your data is safe with us.